Gmail and Outlook Connectors for Mria CRM Are Now Cloud Fortified

Both Mria CRM: Gmail Connector and Mria CRM: Outlook Connector have earned the Cloud Fortified badge on the Atlassian Marketplace.

Mria CRM already achieved Cloud Fortified status in December 2025. Now the same status applies to both email integrations, giving teams a Cloud Fortified product set for managing CRM records and Gmail or Outlook communications within Jira.

Gmail and Outlook Connectors for Mria CRM for Jira Are Now Cloud Fortified

Cloud Fortified now covers Mria CRM and both email connectors

The Gmail and Outlook connectors are separate Atlassian Marketplace apps that extend Mria CRM with email functionality.

They allow users to send emails from Leads, Contacts, and Deals, sync incoming replies, and keep customer conversations connected with the relevant Mria CRM records. Teams can connect multiple email accounts, control whether messages remain private or are shared, and review email history alongside other customer activities and linked Jira work.

Because each connector operates as a separate Marketplace app, each one has gone through the Cloud Fortified approval process independently.

The Cloud Fortified badge is now available for:

This gives teams using Gmail or Microsoft Outlook the same visible Atlassian trust signal when evaluating the email integration for their Jira CRM.

What Cloud Fortified Means for Mria CRM Gmail and Outlook Connectors

Cloud Fortified status reflects specific requirements that each connector has met across security, reliability, and customer support.

Ongoing security testing and transparent data practices

Both connectors participate in Atlassian’s Marketplace Security Bug Bounty Program. Independent security researchers can continuously test the apps, report discovered vulnerabilities, and receive rewards based on their severity.

Each connector must also maintain a completed Privacy & Security tab on its Marketplace listing. Customers can review how the app handles data, which permissions it requires, and the security and privacy practices behind it before installation.

Production readiness and incident management

Cloud Fortified apps must demonstrate that they are prepared for production use. This includes assessing scalability and performance, maintaining a documented service restoration plan, and following established incident-management and post-incident review processes.

The program also requires testing of core app capabilities against upcoming Atlassian product changes. This helps identify compatibility issues before Jira updates reach customers.

For an email connector, this operational readiness matters because sending, syncing, and displaying customer correspondence becomes part of the team’s daily CRM workflow.

Defined support response for critical issues

Cloud Fortified support requirements include a response to critical customer issues within 24 hours, five days a week.

The support process also provides a defined path for coordination between the Marketplace Partner and Atlassian when an issue involves both the app and the Atlassian platform.

Atlassian review and continued compliance

Cloud Fortified status is granted after Atlassian reviews the app against the program requirements. Approved apps are then reviewed annually to confirm that required security information, Bug Bounty participation, support commitments, and other relevant practices remain current.

For teams evaluating the Gmail or Outlook connector, the badge therefore provides concrete evidence of ongoing security testing, documented operational processes, and a defined response commitment for critical support cases.

Why this matters for email communication in a Jira CRM

Customer emails often contain the context behind a Deal: requirements, decisions, questions, objections, approvals, and agreed next steps.

With the Gmail or Outlook connector installed, this communication becomes available from the corresponding Mria CRM record. A user can review the email history before a follow-up, send a new message from the CRM, and see incoming replies without manually copying the conversation into Jira.

As more teams depend on this shared email context, the connector becomes an operational part of the Jira CRM workflow. Sales may use it to manage follow-ups, while delivery, account management, or support teams may rely on the same history to understand what has already been discussed with the customer.

Cloud Fortified status confirms that both Mria CRM email connectors have met the additional Marketplace program requirements relevant to apps used in these ongoing business workflows.

Cloud Fortified across the entire Mria CRM ecosystem

Mria CRM brings structured Leads, Contacts, Companies, Deals, Products, activities, pipelines, reporting, and customer context into Jira. The Gmail and Outlook connectors add the email conversations associated with that work.

With all three apps now Cloud Fortified, teams can choose their email platform while maintaining a consistent trust profile across the core CRM and its email integration:

Gmail teams can connect customer conversations through Mria CRM: Gmail Connector.
Microsoft teams can use Mria CRM: Outlook Connector.
Teams using both platforms can connect Gmail and Outlook accounts to the same Jira CRM environment.

This milestone reflects our continued work to develop Mria CRM as a dependable Jira-native CRM for teams that manage customer relationships across sales, delivery, support, and account management.